We take privacy very seriously and we’ve taken many steps to help safeguard your online information.
We promise you that:
Because we want to demonstrate our commitment to your privacy, we have agreed to disclose our information practices for public review.
EnCirca offers domain name registration and value-added services that helps businesses and people establish internet addresses. We know that you’re concerned with privacy on the Internet, and we’ve taken many steps to help safeguard your online information and protect your privacy.
EnCirca’s policies and procedures are based on the eight internationally recognized privacy principles issued in 1980 by the Organization for Economic Cooperation and Development in its Guidelines for Fair Information Practices. The principles pertaining to fair information practices in use at EnCirca are as follows:
EnCirca will use your contact information, including email address, telephone number and/or postal address to communicate with you at various times, including, but not limited to: registration expirations, whois data acuracy reminders, transfers and marketing communications. You may opt out of marketing communications but not other communications required to process your order or under our Registrar Accreditation Agreement with ICANN.
If we are served with a civil subpoena seeking personal information about a EnCirca user, we will use reasonable efforts to notify the specified user of the request prior to disclosure of such personal information, so as to allow the user the opportunity to oppose the subpoena.
EnCirca will not provide your e-mail address, name, or other personal identifiers to merchants or marketers without your specific prior permission. EnCirca will follow the instructions you indicate through the EnCirca software interface.
EnCirca may engage third parties to perform analysis or data processing of our databases that involves access to your personal information, in order to better provide you with the services for which you joined. If EnCirca does so, it will ensure that such parties are contractually required to keep the information confidential and not to use it in any way other than as is necessary to perform their work for EnCirca.
As a EnCirca customer, you have access to, and appropriate control over, the data that EnCirca maintains about you, via our online management page or through chat or via firstname.lastname@example.org.
A request to revise or edit your personally identifiable information may not be accommodated if it would result in incorrect information. Requests for deletion of certain key information, such as e-mail address, may require closing the account.
Most requests for access to personal data are processed within seconds of being made through the EnCirca software Web interface. Some requests may take up to a few days to process, and the results may be delivered by e-mail.
Any other questions should be addressed to support(at)EnCirca.com.
Information about a customer may be withheld or exempted from deletion if this is required by law or is part of a fraud investigation.
All users may at any time opt-out of our marketing by clicking on the opt-out link we include in every email we send.
We ensure information quality by employing advanced technology to protect our users’ data. We also have well-defined employee and network partner practices that protect the integrity of and access to our users’ information.
At EnCirca we employ security techniques and well-defined employee practices to ensure that data is protected from unauthorized access and use. We hold our employees and network partners accountable for maintaining the privacy and integrity of our users’information. EnCirca provides ongoing training programs that are designed to keep our employees and network partners informed of our Privacy Policies.
EnCirca may engage employees, contractors, and other companies to perform work that involves access to personal information. If EnCirca does so, it will ensure that such parties are contractually required to keep the information confidential and not to use it in any way other than as is necessary to perform their work for EnCirca.
EnCirca works to reduce the likelihood of loss, misuse, unauthorized access or disclosure, alteration, or destruction, but it is impossible to eliminate this possibility completely.
400 W. Cummings Park
Woburn, MA 01801
E-mail: support (at) EnCirca.com
EnCirca has a general policy of openness about developments, practices and policies with respect to personal data. EnCirca states in detail what personal data it collects and why it collects it.
EnCirca’s Web server may log key information about any visitor to the EnCirca website (both users and non-users), including the following elements:
We use this information in aggregate to get a better picture of where our visitors come from and how to plan for our future needs.
The web server logs may be used in the course of a fraud investigation.
The browser make and version also is used during your visit to indicate to you whether EnCirca’s software will run on your computer’s configuration. The URL may contain tracking codes used only for the purpose of auditing advertising.
A “cookie” is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser recustomer some specific information. An example is when a browser stores your passwords and user IDs. They are also used to store preferences of start pages.
EnCirca sometimes uses a common technology called a clear gif or action tags. A clear gif (graphic interface format) is a small graphic image that is a 1×1 pixel placed on our web site, in banner ads, and/or in e-mail communications. A clear gif provides us with important information about how customers use our web site and respond to our e-mail communications, such as whether someone is using an e-mail reader that understands HTML e-mail messages. This information helps us understand the effectiveness of our web-based communications and improve it’s effectiveness. For security purposes, it may also collect your IP address to be used only if fraud is associated with any activity using this IP address
EnCirca collects personal data about you only in ways that are fair and lawful. EnCirca collects only the personal data it has said it collects, and only in the ways it has said it collects it.
EnCirca always specifies the purposes for which it uses personal data, before collecting it. EnCirca will not use it for other purposes without first obtaining the customer’s consent.
EnCirca collects your information on servers under our control.
When you purchase a service, such as a domain name, we ask you to specify a “ship-to” and “bill-to” contact. These contacts include, First Name, Last Name, Email Address, Phone Number, Fax Number (optional), Company (optional), Address, City, State, Other State/Province (optional), Zip Code, Country. In addition,for credit card purchases, we require, credit card type, credit card number, and credit card expiration date.
This information is collected to allow us to use multiple means of contacting you and to help prevent fraud. Under no circumstances will we use this information for anything else not described in the privacy notice. Users can have access to review their information at any time my logging into their account. You can correct factual errors in your personally identifiable information by logging into your account and making the correction yourself. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.
Any personal information collected during the course of customer service (your home phone number, for example) will only be used for the purpose of customer service. This information will not be linked to your account, nor will it be shared with anyone else.
In the future, EnCirca may ask for additional information that will help us understand your use of e-mail, your interests and/or preferences, so that we may continue to enhance our services to best serve you. This information will not be shared with any third parties without your explicit permission, and the provision of this information is completely at your option.
If you become a EnCirca user, you give us permission to use the information we have told you we use here, for the purposes stated here, according to the options you indicate via the EnCirca software and website.
EnCirca shares additional technical information (for instance: whether the e-mail program you use can receive html e-mail) collected during the e-mail address change registration process with our network partners, in order for our partners to send you e-mail messages in a format (for instance: html or text) that you can receive.
Whois Data: EnCirca creates Whois contact information based on your personally identifiable information. EnCirca may be required to share your personally identifiable information with a domain name Registry that requests it, or, in the case of a bulk whois license agreement, with a third party who has licensed our whois data, unless you have specifically opted out. It is reasonable to expect that these third parties may have different privacy policies.
As described in our Terms and Conditions, EnCirca may terminate your account for various reasons, such as if you ask us to or if you stop using it for a long time.
After a reasonable period of time (consistent with business requirements such as accounting), the personal information associated with terminated accounts will be destroyed or removed. From time to time, EnCirca reduces the amount of data associated with active customers by converting older data into summary statistics or destroying it.
EnCirca always has a person designated as its privacy ombudsman, who is accountable for ensuring that EnCirca protects its customers’ privacy. Questions, concerns, issues or complaints may be sent to support (at) EnCirca.com
400 W. Cummings Park
Woburn, MA 01801
E-mail: support (at) EnCirca.com
EnCirca complies with the Children’s Online Privacy Protection Act. EnCirca does not knowingly collect information from children under the age of 13. EnCirca requires users of this site to be at least 13 years of age.
As we continue to develop our business, we might sell or buy companies or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that EnCirca or substantially all of its assets are acquired, customer information will of course be one of the transferred assets. EnCirca users will be notified of such business transfer or bankruptcy and be given the opportunity to opt-out of any such transfer.
The European Union General Data Protection Regulation (GDPR) requires a business to limit collection of personal data and to safeguard personal data in its possession; businesses must also comply with requests from individuals related to access, rectification, erasure, and portability of their personal data.
GDPR will be enforceable EU-wide from 25 May 2018, and will apply each time we collect, store, or share personal data relating to a European citizen or resident, or managed in Europe.
On 17 May 2018, the ICANN Board approved a Temporary Specification, to establish temporary requirements for how ICANN and contracted parties will continue to comply with existing contractual and policy requirements while also complying with GDPR.
The Temporary Specification is effective as of 25 May 2018, though we note that the new gTLD Registry Agreement allows for Registry Operators to be afforded a “reasonable period of time” to comply with any new Temporary Policy following ICANN providing notice of such.
Although EnCirca will continue to collect registrant information for our records, ICANN Whois records will redact all identifying information for a customer. This includes all registrant, admin, technical, and billing names, emails and addresses. So, for example, the only identifying information for encirca.com is:
Domain Name: ENCIRCA.COM
Registrar WHOIS Server: whois.encirca.com
Registrar URL: https://www.encirca.com
Registrar: Encirca, Inc.
Registrar IANA ID: 455
Registrar Abuse Contact Email: email@example.com
Registrar Abuse Contact Phone: +1.7819429975
Registrant Organization: EnCirca Inc.
Registrant State/Province: MA
Registrant Country: United States
In order to contact the Registrant, Admin, or Tech contact of the queried domain name, put in a request with firstname.lastname@example.org (or go to https://www.encirca.com/whois/).
More information on ICANN’s GDPR policy can be found here .
We will also continue to update this page with the latest information about GDPR updates as they become available via ICANN and individual registries.
This section only applies to California residents. Where we collect, process, use, or disclose personal information that is subject to the CCPA, we are committed to processing your personal information in a transparent and fair manner and in compliance with the CCPA. This section describes the rights California residents have in relation to your personal information and provides the notices required by the CCPA.
YOUR CCPA RIGHTS
The CCPA grants California residents the rights described below.
Right to Know General Collection and Use of Personal Information (Access Request) . Under the CCPA, California residents have the right to request that EnCirca disclose what information we have collected, used, disclosed, or sold over the past 12 months. Once we receive and confirm your verifiable consumer request for such information, we will disclose to you, based on your specific request:
Right to Know Specific Pieces of Personal Information (Data Portability) . Upon your verified request for such information, we will disclose to you certain specific pieces of personal information we have collected about you over the past 12 months.
Right to Request Deletion . You have the right to request that we delete any of your personal information that we have collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete your personal information from our records, and direct our service providers to do the same, unless an exception applies.
Some of the exceptions that would allow us to deny a request for deletion include if the information is necessary for us or our service provider(s) to do the following:
Right to Opt-Out of Sale of Personal Information . You have the right to direct businesses that sell personal information to not sell your personal information (the “right to opt-out”). EnCirca currently does not sell personal information of California residents to third parties, including the personal information of California residents who are under 16 years of age.
Right to Non-Discrimination . You have the right not to be discriminated against for having exercised the rights established by the CCPA. We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
EXERCISING YOUR CCPA RIGHTS
This section of our Privacy Statement explains how a California resident can exercise their rights.
To exercise your right to know or your right to deletion, you or your authorized agent may submit a verifiable consumer request in one of the following ways:
Upon receipt of your request to know or request for deletion, we will confirm receipt within 10 business days. If we are able to verify your request, we will make our best effort to respond within forty-five (45) calendar days of our receipt of your request. If we require more time (up to 45 additional calendar days), we will inform you of the reason and extension period in writing.
Additional Information About Requests to Know
When responding to a request to know, we will not disclose information to you if we cannot verify your identity.
The CCPA allows a California resident to make a verifiable consumer request to know only twice within a 12-month period. Additionally, the verifiable consumer request must:
Additional Information About Requests to Delete
When responding to a request for deletion, we will specify the manner in which we have deleted your personal information, in accordance with the CCPA. We will not delete your information if we cannot verify your identity. For us to verify your identity, you must provide sufficient information that allows us to reasonably verify you are: (i) the person about whom we collected personal information, or (ii) an authorized representative.
DESIGNATING AN AUTHORIZED AGENT
Only you as a California resident, or a person registered with the California Secretary of State that you authorize to act on your behalf (Authorized Agent), may make a verifiable request to know or a request for deletion. If you are using an Authorized Agent to exercise your CCPA rights, we require the Authorized Agent to provide us with written confirmation that you have authorized them to act on your behalf. We may also verify the identity of the Authorized Agent.
HOW WE VERIFY CALIFORNIA RESIDENTS’ REQUESTS TO KNOW AND REQUESTS FOR DELETION
We will not respond to requests to know or requests for deletion unless we can verify your identity to a reasonable degree of certainty. To verify your identity, when feasible, we will use information about you that we already have; however, on occasion we may need to request additional information, which we will use only for the purposes of verification. We may also use a third-party identify verification service.
The information we need to verify your request will depend on the type of request, the sensitivity of the personal information requested, and/or the risk of harm to you. Upon receipt of your request, we will notify you if we need additional information from you to verify your request.
NOTICE AT COLLECTION OF PERSONAL INFORMATION (FOR CALIFORNIA RESIDENTS)
Personal Information We Collect About You
EnCirca collects personal information, which the CCPA defines as information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with a particular California consumer or household. In particular, we may collect the following categories of personal information from or about you:
How We Use Your Personal Information
We will only use your personal information in a manner that is consistent with applicable laws. Most commonly, we will use the categories of personal information identified above for the following business purposes:
Please note that we may process your personal information without your knowledge or consent where this is required or permitted by law.
The foregoing policy is effective as of March 11, 2003. EnCirca reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued use of EnCirca’s services following the posting of changes to these terms will mean you accept those changes.
Policy last updated: Nov 1, 2021.
EnCirca live chat and phone support will be closed for the day.
Please send support requests to email@example.com.